Where is my data hosted?
InsightEasy is hosted in Australia, with our application and primary data stores located in Australian infrastructure. This helps keep your business information close to home while providing the performance, reliability and security expected from modern cloud platforms.
Some optional third-party services, including language-model providers, may process limited request data in other regions depending on the selected configuration. We explain the applicable data flow during implementation.
We do not claim that every subprocess, backup, log stream or AI request remains in Australia in all configurations.
Your data is not InsightEasy model-training material
InsightEasy does not use customer data to train its own models. Questions may be sent to an external model provider via API. Whether a provider retains API request data depends on provider terms and the settings selected for your deployment—these are confirmed during implementation rather than asserted as a blanket guarantee.
Data ownership
Clients retain ownership of their source data and organisational content. InsightEasy may hold synced records, document chunks, embeddings, generated reports, conversation history, audit logs and cached results as part of delivering the service. What is retained, and for how long, is scoped in the client agreement and configuration.
RAG and organisational knowledge
InsightEasy can create a private searchable index of approved business documents. The documents and vectors remain part of the client’s InsightEasy knowledge store. Relevant passages are retrieved for a question and provided as temporary context to the selected language model.
- • Source permissions are preserved
- • Deleted or revoked documents are removed from the active index
- • Re-indexing occurs when approved content changes
- • Citations can show the exact source passage used
Access controls
- • SSO options as configured for the organisation
- • Organisation-level isolation
- • Role and capability controls
- • Connector, report and field-level permissions
- • Knowledge-document permissions
Every answer respects your organisation's existing access permissions, so people only see the information they're authorised to access.
Encryption and security
Protecting your business information is fundamental to InsightEasy. We use industry-standard security practices to help keep your data secure, both in transit and at rest.
- • Secure connections – All communication between your users, connected systems and InsightEasy is encrypted using TLS
- • Encrypted storage – Hosted application data is encrypted at rest using the capabilities provided by our cloud infrastructure
- • Protected credentials – Connection credentials and API secrets are securely managed and are never exposed to end users
- • Controlled administration – Administrative access is restricted to authorised personnel and protected using appropriate access controls
See where the answer came from
Where available, InsightEasy can show the reports, records and business documents used to generate an answer, including supporting excerpts and information about when the source was last updated. If a required source couldn't be accessed, we'll let you know.
Retention and deletion
Default retention for conversations, document indexes, caches and backups is configured per deployment and client agreement.
Audit and monitoring
- • Authentication events
- • Connector access and tool execution metadata
- • Reports and exports
- • Administrative permission changes
- • Feedback, corrections and usage analytics
Whether full prompts and answers are logged is configurable and should be confirmed for your deployment.
Third-party services
InsightEasy relies on a small number of trusted cloud providers to deliver the service, including infrastructure, AI processing and email delivery. We review these providers carefully and only share the information necessary to provide the requested service.
Security contact
For security questions, privacy questions, vulnerability reporting or data-access requests, email
hello@insighteasy.com.au.